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    Attending events at The Reser is a first for all of us, so we put together this guide to help you know what to expect when you arrive.

    The Reser FAQ's

    How do I buy tickets?

    The easiest way to purchase tickets is right here on our website, through our secure ticket-purchasing system! Simply browse our upcoming events, choose the performances that appeal to you, and place your order through our encrypted online system. If you have any questions, just give our friendly Patron Services Representatives a call, send us an email, or stop by our Box Office.

    You may also purchase tickets at our Box Office, located inside the Reser lobby. 12625 SW Crescent Street, Beaverton, OR 97005.

    Box Office hours*:
    Wednesday through Saturday
    Noon – 6:00 PM PST
    (Hours are subject to change)

    The Box Office is also open 90 minutes prior to each performance and sells night-of-show tickets (subject to availability). The Box Office remains open 30 minutes after the performance start time.

    *Masks are required when entering The Reser and visiting the Box Office.

    Phone orders are taken Wednesday through Saturday, noon – 6:00 PM, at­­­­­­­­­­­ (971) 501-7722.

    Tickets are available online 24 hours a day, seven days a week through our website. Visit the individual event pages for purchase links. Online sales typically end three hours prior to the performance start time.

    All tickets will incur a flat facility fee of $4.00 per ticket regardless of the point of purchase.

    Questions About Existing Orders?

    Please contact us for assistance with ticket orders. Will-Call and the Box Office are located in the lobby of The Reser.

    What are my ticket delivery options?

    Online ticket options include Print-At-Home and Mobile. Both Print-At-Home and Mobile ticket purchasers may have their tickets scanned on their mobile device. Please have the file up when you arrive at the venue to expedite admission lines.

    Receiving Your Tickets

    Purchase tickets online through The Reser website. Print your tickets at home or display your ticket order barcode on your mobile device. The Reser does not mail or ship ticket orders.

    Will-call tickets are available at the event venue box office two hours prior to the show. If you are picking up will-call tickets earlier than two hours prior to the show, you must visit The Reser Box Office. Valid photo identification matching the ticket order is required to claim Will-Call tickets.

    Based on availability, day-of tickets may be purchased at the Box Office beginning 90 minutes prior to showtime, or during regular Box Office hours.

    Are there age restrictions?

    Performances and public events are all ages unless otherwise noted on the event listing.

    Patrons of all ages must have a ticket to enter the Mainstage Theater and must sit in the seat indicated on the ticket.

    Can I get a refund or exchange my ticket?

    The Reser has a strict “no refund” policy. Under certain circumstances, tickets may be exchanged for an upcoming performance.

    All ticket sales are final, non-transferable, and non-refundable.

    Exchanges must be made in advance. Exchange fees apply.

    What happens if a show is canceled or postponed?

    In the event of a performance cancellation, patrons of The Reser may choose from the following options:

    Exchange your ticket(s) for another scheduled concert in the current season.

    Exchange your ticket(s) for an emailed gift certificate of equal value (physical certificates are available upon request).

    Donate the value of your ticket(s). You will receive an acknowledgment of your fully tax-deductible gift.
    Request a full or partial refund.

    In order for The Reser to expeditiously manage purchased tickets that are impacted by canceled concerts, ticket holders will have 90 days from the date of cancellation (see options listed above) to act on any funds associated with the concert. After this 90-day period, if no action has been taken, these funds will automatically convert to a tax-deductible donation. A receipt for this donation is available upon request by calling (971) 501-7722 or emailing

    Are shows ever canceled due to inclement weather?

    Cancellations are exceedingly rare, but they are always announced on our homepage and social media as early as possible. In the event of a performance cancellation, you will receive information about whether the concert has been rescheduled, and an overview of your options.

    Can I buy tickets from a third-party website or an individual?

    We don’t encourage or facilitate the resale of tickets. Please exercise extreme caution when buying or selling tickets on third-party websites or from individuals.

    Please be careful when purchasing tickets online, and be mindful of secondary-market ticket sites and third-party resellers. If you have not accessed the ticket site through the artist’s official website or directly through The Reser, you may be subject to increased ticket prices, fees, and invalid tickets.

    Where to sit?

    The Reser is an intimate venue offering audiences direct sightlines and stellar acoustics from every seat. Choosing the best seats is easy with our online seating map!

    What to wear?

    We have no set dress code policy, yet we reserve the right to deny entry for inappropriate attire. Casual day clothes are just fine at Reser performances and events. On the other hand, going to the theater can be a great excuse to dress up for a special night out!

    How early should I arrive?

    Doors to the Lobby open 90 minutes prior to each performance’s start time, and doors to the Mainstage Theater open 30 minutes prior to each performance start time, in order to give ample time to patrons to find their seats. We recommend arriving early to allow yourself time to park, check vaccination status at the entrance, browse the art gallery, enjoy a drink or snack, and find your seat.

    What if I arrive late?

    If you are unexpectedly delayed, in consideration of our artists and patrons in the Mainstage Theater, late seating will take place during the first appropriate pause in the program, at the discretion of management. Certain programs are performed without intermission; therefore, no late seating can be offered at those events. For the convenience of latecomers, the performance in progress may be viewed and heard on monitors in the lobby.

    How long are concerts?

    Each program is different. Please check the event page on our website for performance details.

    Can I bring my kids?

    Patrons of all ages must have a ticket to enter the Mainstage Theater and must sit in the seat indicated on the ticket. Many of our programs are suitable for the whole family. Those that aren’t may still be a wonderful experience for older children. You know your kids best. Can they sit comfortably—and quietly—through a two-hour program?

    We ask that everyone in your party, regardless of age, be able to sit quietly through a two-hour performance without disturbing other patrons or the artists.

    Ushers may ask parents whose children are noisy to take them outside.

    Can I use my phone during the show?

    You might be surprised to hear that we sometimes encourage patrons to take pictures or to participate on social media. Most of the time, though, we’ll ask you to silence your phone before a performance begins. If you aren’t sure, just ask an usher and they’ll be glad to let you know. Audio and video recording are not allowed during performances, out of respect for the performers and your fellow audience members.

    Where should I go to eat before or after the concert?

    Beaverton has a fantastic restaurant scene.  Check out our convenient list of recommended restaurants for the best spots near The Reser.

    Do I need to know anything about the performance before I come?

    Absolutely not! That’s one of the great things about performing arts—live shows have a way of reaching all of us.

    Still, options abound if you’d like to learn about the performance beforehand. You’ll find all kinds of details on our website and social channels in the weeks leading up to the performance, including artist biographies, program notes, and more.

    When you purchase a ticket to a Reser Presents performance you will receive a Know Before You Go event reminder email prior to the performance.

    What is your Service Animal Policy?

    The Reser is committed to complying with the Americans with Disabilities Act (ADA) and Oregon’s disability laws and seeks to provide the best possible experience for our guests. We welcome guests with disabilities who wish to bring their service animals into the theatre and public lobbies with them. 

    Definition of a service animal: As defined by the ADA, the term “service animal” means a dog or miniature horse that is individually trained to do work or perform tasks for people with disabilities. Examples of common tasks and work provided by service animals may be guiding a person who is blind, attending a person who is deaf, drafting or pulling wheelchairs, alerting, and protecting a person experiencing a seizure, reminding a person with mental illness to take prescribed medications, or calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. The work or task a service dog or miniature horse has been trained to provide must be directly related to the person’s disability. Service animals are working animals, not pets. 

    Emotional support, therapy, comfort, or animals that provide comfort just by being with a person are not considered service animals because they have not been trained to perform a specific job or task. Therefore, they do not qualify as service animals under the ADA and will not be admitted into The Reser, the theater, and public lobbies. 

    Click here to download our Service Animal Policy.